Yvonne leah Dagamac

Almost 2years experience being a BPO-Team leader by engaging with 5 different teams to achieve the highest levels of productivity and navigate large workloads with sense of calm and superior organizational skills.

1year experience of customer service, handling customer's complaints. Receiving orders, calculating charges, processing payments, discussing bill statements and to provide customer with quality service experience.

4months of experience in training department delivering training skills to existing and newly hired employees to prepare for essentials duties.

Detail-oriented Appointment Setter with proven experience in scheduling and client coordination. Proficient in using RingCentral for call handling and communication, Clover for managing customer interactions and payments, Vumber for call tracking and virtual numbers, and Housecall Pro for booking, dispatching, and CRM management. Strong communication skills, with the ability to build rapport quickly, handle objections professionally, and maintain accurate scheduling records to support business efficiency.

Experienced Executive Assistant with strong organizational and multitasking abilities. Proficient in using Jobber for managing client scheduling and job tracking, Facebook Ads Manager for basic campaign monitoring and reporting, TickTick.com for task management and productivity, and Canva for creating visually appealing presentations, reports, and social media content. Skilled in administrative support, calendar coordination, and digital communication to ensure smooth daily operations and executive efficiency.