Customer Support

when you choose the chat support job, you must be ready to go hungry because there is a lot of chat, you must have a lot of patience because this work is stressful because you will sometimes experience angry customers and sometimes no matter what you explain to the customer, they will not understand so being a chat support always requires patience and broad understanding and above all you love your job. you must like what you do so that you are happy in what you do and I am sure that stress in the flow of the customer will be avoided here

answer incoming calls, determine purpose of call and transfer call take and deliver messages handle customers queries receive, sort and distribute mail receive and process deliveries schedule appointments generate reports and other documents maintain front desk procedures including contact information, directions and frequently requested company information

we here process the payment of the players. here you should be alert because if the player's bank account is wrong, they will complain, so you should always double check the bank account number and bank account name

Responsible for handling inbound and outbound verification calls for unconfirmed accounts. Complies with the verification and assessment procedures as laid down by the client. Reviews voice recording to check if the account is aborted, unconfirmed, or if the customer does not want to go through verification. Periodically monitors calls of agents and evaluates it based on pre-determined client parameters. Responsible for the processing of agreed clients of loans, supplementary card & insurance. Should be able to check the details endorsed by the telemarketing before the processing. Prepares feedback for agents when required based on errors or improved results. Conduct look-ups for sales requested by the client within the set deadline.