Ticket Puller l Ticket Broker Assistant

Delivered end-to-end technical support across various industries by troubleshooting hardware and software issues, managing complex configurations, processing transactions, and resolving account-related concerns to ensure a smooth and reliable user experience.

Delivering exceptional service to clients or customers, ensuring their satisfaction and fostering a relationship that encourages them to return anytime.

Engaging in outbound calls involves both entertaining and acquiring leads/customer, with a focus on offering the best services they could get.

Experienced in chat support, providing real-time assistance to customers by resolving inquiries, troubleshooting issues, and delivering clear, empathetic, and efficient communication to ensure a positive user experience.

Skilled in Microsoft Excel, including data entry, formula creation, spreadsheet organization, and utilizing functions such as VLOOKUP, pivot tables, and charts to analyze and present data effectively.

Proficient in data entry with a strong focus on accuracy, speed, and attention to detail, ensuring timely input, organization, and maintenance of information across various systems and databases.

Skilled in email management, including organizing inboxes, responding to inquiries promptly and professionally, prioritizing messages, and maintaining clear and efficient communication across teams and clients.

Experienced in administrative management, coordinating office operations, managing schedules and communications, organizing records, and supporting team productivity through efficient task prioritization and resource allocation.

Experienced in lead generation, utilizing research, data analysis, and outreach strategies to identify potential clients, gather relevant contact information, and support sales and marketing teams in building targeted prospect lists and driving business growth.

Proficient in computer literacy, with a strong understanding of operating systems, software applications, internet navigation, and troubleshooting common technical issues to support efficient daily operations.