Charlene

Customer Service Representative/Call Center Representative

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Overview

Looking for part-time work (3 hours/day)

at $5.00/hour ($330.00/month)

Bachelors degree

Last Active

May 6th, 2024 (6 days ago)

Member Since

January 17th, 2024

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info and I am a licensed professional teacher. I have over four years of experience in a BPO company where I handled various accounts. One of them was a healthcare account for a US-based client. I applied my problem-solving skills to address customer concerns and issues, such as claims, medical bills, prescriptions, and other inquiries related to health plan insurance. I also handled another account where I was in charge of placing orders and setting appointments for customers. I aspire to be a worker who is responsible, reliable, efficient, and friendly. I possess good communication and organization skills, and I can manage multiple tasks and deadlines in a timely manner. I am confident that I have the qualifications and experience to be a valuable asset to your organization. I look forward to hearing from you soon to arrange a meeting. Thank you for your consideration.

Top Skills

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

Provided services such as medical billing, medical copays, benefits, and coverage. Explain the copay amount and how it is calculated, verify the customer's eligibility and coverage

Customer Support » Customer Service

Experience: 2 - 5 years

Customer service: I can provide excellent customer service to clients and their customers, ensuring their satisfaction and loyalty. I can also handle complaints and issues with professionalism and empathy, resolving them in a timely and effective manner.

Customer Support » Insurance » Prior Authorization

Experience: 2 - 5 years

Processed prior authorization requests for various specialty drugs and procedures, using medical terminology, codes, and policies to verify the medical necessity and cost-effectiveness of each request

Other Skills

E-Commerce » Order processing

Experience: 1 - 2 years

Assist members in placing order over the phone using the Walmart website

Basic Information

Age
27
Gender
Female
Website
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Address
Bacolod, Negros Occidental
Tests Taken
IQ
Score:  95
Uploaded ID
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