Thesis Writer | Nurse | Experienced BPO Professional

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

April 25th, 2024 (3 days ago)

Member Since

January 16th, 2024

Profile Description

PROFESSIONAL EXPERIENCES:

Case Management Analyst - Cigna (May 2, 2023 - Present)
Sagility B.V., 11th Floor Zeta Tower E. Rodriguez Jr. Avenue corner Ortigas Avenue Bridgetowne West Ugong Norte 1110 Quezon City, Philippines
*Call members to educate and invite them to join the Case Management Program.
*Provide Personal Nurse Advocate services through call transfers or appointments.

Sales Advisor – Virgin Mobile Webchat (February 4, 2019 – May 2, 2023)
Concentrix, 8F Three Cyberpod Centris, North Tower Eton EDSA cor. Quezon Avenue, Quezon City, 1100
*Processed mobile orders for United Kingdom customers through LivePerson web messaging.
*Provided product information, sales, and customer service support.

Helpdesk (April 25, 2016 – July 9, 2018) 
Reed Elsevier Shared Services Inc., UP Techno Hub L2 Building H, Commonwealth Avenue, Diliman, Quezon City 1101
*Managed over a hundred daily tasks from global customers across various platforms, utilizing Oracle Service Cloud and other resources.
*Supported authors, researchers, and institutions globally with manuscript submission and access to Elsevier products.

Call Center Associate (Feb 16, 2015 – April 8, 2016)
US Auto Parts Networks Philippines Inc., 9/F Cybergate Plaza, EDSA cor. Pioneer Street, Mandaluyong City
*Implemented customer-centric initiatives and streamlined transactions.
*Reviewed and corrected online catalog content.

Technical Support Roles
1. 24/7 Customer Philippines Inc. – Makati City (March 18, 2013 – December 15, 2013, 9 months) 
2. West Contact Services Inc. – Makati City, Philippines (June 8, 2009 – March 15, 2013, 3 years and 9 months)
*Troubleshoot subscriber calls for data, voice, and video services for various companies, including Time Warner Cable, Comcast, and Cricket Wireless.
*Assisted with cable modem provisioning, webmail configuration, router setup, and browser installation.

EDUCATIONAL ATTAINMENT:
Master of Arts in Education Major in Educational Psychology – UP-Diliman (Upgrade to see actual info)
Data Analytics Certificates - Development Academy of the Philippines
Bachelor of Science in Nursing - Saint Marys’ College of San Juan (2010)
*Passed Philippine Nurse Licensure Examination (PRC LicenseUpgrade to see actual info)
Diploma in Computer and Electronic Technology - STI College (2001)