Virtual Assistant

I specialize in providing administrative support to agents and brokers, handling tasks such as email management, call coordination, and appointment scheduling. I am versatile and experienced with well-known CRMs such as GoHighLevel, Follow Up Boss, BatchDialer, MojoDialer, SmartPhone, RingLogix, RingCentral, CallTools, Google Voice, and Salesforce. I also have proficiency in using Excel, Word, and Google Sheets. In addition, I have experience using property management tools and platforms such as Turno, Vortex, ClickUp, Slack, Discord, August App, Guideo.com, Airbnb, VRBO, and Booking.com. I’m also familiar with other tools like Monday.com, Lofty, FreshWorks, InvestorLift, Canva, and Outlook, although my experience with them is more limited, because I don't usually uses them before.

With a strong background in customer service, problem-solving skills, and a deep passion for the travel and hospitality industry, I am confident in my ability to contribute effectively to your team and provide exceptional support to your guests. Throughout my career, I have developed a robust set of communication and technical skills, which I have successfully applied in previous customer service roles. I am adept at resolving complex issues, handling inquiries, and ensuring that clients have a seamless experience. My ability to remain calm under pressure, coupled with my empathy and patience, has allowed me to build strong relationships with customers and consistently exceed performance targets. I've even worked on holidays before, just to ensure that our guests get a prompt response if they need assistance. In addition to these experiences, I am proficient in using various applications, such as Turno (for scheduling or selecting cleaning teams for properties), Smoobu (which connects Airbnb, VRBO, and Booking.com, allowing you to view booking details), and the August App (for seamless guest and host check-ins through door access). I am also familiar with Excel, where I have created template messages for quick responses to guest concerns or issues. Additionally, I have used Guideo.com to provide guests with property information, complete with photos and details about the amenities.

I have 7 months of hands-on experience in social media marketing, managing content creation, scheduling, and posting across different platforms. My responsibilities included designing and editing visuals using Canva, crafting engaging captions, and ensuring consistent brand messaging. I am skilled at creating content that attracts attention, increases audience engagement, and supports overall marketing goals. With a strong eye for detail and creativity, I continuously adapt strategies to align with trends and deliver effective results.