Executive Virtual Assistant / Administrative Virtual Assistant / Customer Support

I managed executive calendars, scheduled meetings, coordinated appointments, and prioritized tasks to avoid conflicts. I handled rescheduling, time-zone adjustments, and meeting confirmations while ensuring smooth daily operations. My focus is maintaining organized, efficient, and well-structured schedules.

With over 5 years of experience in international and corporate environments, I have provided exceptional customer service through phone, email, chat, and in-person support. I managed high-volume inquiries, resolved complex concerns, and ensured customer satisfaction while maintaining professionalism and efficiency. My background in airline and executive support roles has strengthened my communication and conflict-resolution skills.

I provided direct executive support to the CEO, including calendar management, travel coordination, confidential document handling, and communication with internal teams and clients. I ensured daily operations ran efficiently through strong organization and proactive support.

I supported clients through chat and digital communication platforms, addressing inquiries, resolving issues, and providing timely assistance. I maintained professionalism, accuracy, and efficiency while managing multiple conversations in fast-paced environments.

I handled executive email management, including inbox organization, drafting and responding to professional correspondence, prioritizing urgent matters, and coordinating follow-ups. I ensured clear communication with clients, internal teams, and business partners while maintaining confidentiality and efficiency.

managed executive and client travel coordination, including booking flights, arranging accommodations, preparing itineraries, and ensuring schedule alignment. My airline background and knowledge of reservation systems allow me to handle travel logistics efficiently while maintaining accuracy and cost-effectiveness.

I used Microsoft Excel for data entry, tracking reports, organizing information, and maintaining accurate records. I am comfortable with basic formulas, formatting, sorting/filtering data, and generating organized spreadsheets to support administrative and operational tasks.

I use Microsoft Word for preparing professional documents, reports, official correspondence, and formatted business materials. I ensure accuracy, proper formatting, and clear presentation of information in all documentation.