Customer Service and Sales Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 15th, 2024 (2 days ago)

Member Since

January 14th, 2024

Profile Description

Hello,

Thank you for visiting my profile. Let me give you a brief overview of my skills and strengths. I am a self-motivated, organized, and efficient individual with over five years of experience in the BPO industry. In my first job, I worked as a Sales Specialist for a telecommunication company, where I was responsible for sales coaching and managing two training teams. Due to my skills and extensive product knowledge, I was subsequently promoted to SME (Subject Matter Expert). I have also worked in Customer Service for Ridesharing accounts and managed two training teams. My people management experience and knowledge have enabled me to excel in a diverse environment.

My primary objective has always been to exceed the expectations of my employer and customers.

Skills:
Outstanding Customer Service
Sales
Technical Support
Excellent Written and Verbal Communication skills
Time Management
Critical Thinking
Multitasking
Problem-Solving
Attention to detail
Emotional Intelligence
Flexible
Adaptability

Knowledge:
Familiar with G Suite
Familiar with Microsoft Office Suite
Familiar with Canva
Familiar with Zoom

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

As a sales representative, I need to meet the daily requirements or quota and provide accurate and reliable information to customers. I have also mentored and managed two training teams, helping them close sales, share knowledge, and provide real-time feedback. In recognition of my accomplishments, I was promoted to the role of SME (Subject Matter Expert). In this role, I assisted agents for almost a year, including answering supervisory calls, closing sales, providing one-on-one coaching, and encoding daily sales.

Customer Support » Customer Service

Experience: 2 - 5 years

As a Customer Service representative, I provide exceptional service by listening, empathizing, and providing prompt solutions. I follow a process to identify the root cause, consult with others if needed, and keep the customer informed. I am committed to delivering the highest level of service and satisfaction every day. I have experience in mentoring two training teams. As a mentor, I provided real-time support and feedback to ensure that the teams had full access to the necessary tools and resources. Additionally, I was responsible for sending daily emails to collect reports on their attendance, performance, and meetings.