Virtual Assistant cum Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Associates degree

Last Active

April 1st, 2022 (766 days ago)

Member Since

July 11th, 2016

Profile Description

DIGITAL CONSULTANCY AGENCY - QA Senior Lead (August 2020 - Feb 2022)
Reviewed sales and setter calls for the company's clients' salespeople and SDR's
Provided valuable and critical feedback to help salespeople and SDRs get better at handling sales calls (discovery, connecting to the prospects, and objection handling).
Trained newly hired QAs and made sure they are streamlined with the whole process.

KELLER WILLIAMS - Inside Sales Associate (June 2018 - Mar 2019)
Cold calling to prospect sellers for 8 hrs per day / 40 hrs a week
Delivered results
Appointment setting for Circle Prospecting, Expired/Cancelled Listings, FSBO, CINC Leads - in Phoenix Area, Tucson, Prescott, and also dialed Utah (for client).

TRAFILEA is formerly known as Upgrade to see actual info - Outbound Sales Representative / Email Support / Retention Officer (Oct 2017 -  May 2018)
Displayed outstanding sales skills and persistence on the phone.
Executed multi-tasking.
Delivered results.
Demonstrated working as a team player and flexibility.
Made cold calls to customers who were currently viewing the website for 8hrs each day.

PIPELINE PLATFORM, INC. - Inside Sales Associate cum Market Manager (July 2016 – Mar 2017)
-- CENTURY 21 ATLANTA RESULTS REALTY MARKET MANAGER (EXPIRED/CANCELLED, FSBO)
-- CENTURY 21 MASTERS (EXPIRED AND 90-DAY LATE CAMPAIGN)
Delivered results in setting appointments and persuading homeowners to sign a listing agreement. Executed multi-taskingHelped in training newly hired employees on handling objections. Created Sales scripts for Inside Sales Associates
Demonstrated sales skills, and flexibility
Made cold calls for prospect property sellers (FSBO, Expired/Cancelled, Pre-foreclosure)
Demonstrated ability to work as a team player

Technical Recruitment Training - US Client
Part-Time Personal Virtual Assistant
Maintained files and contact lists using Google Sheet, Dropbox, and Google Drive.
Handled email correspondences using Gmail and Mail Chimp.
Updated video filenames, passwords, and watermarks on Upgrade to see actual info.
Kept calendar reminders up to date with schedules and tasks using Google Calendar and GotoMeeting.

Upgrade to see actual info FFZ TwoFour54 Media Zone, Abu Dhabi, United Arab Emirates
Customer Service Representative
Executed Multi-tasking and flexibility, and ability to think out of the box
Assisted in preparation of Invoices and Excel Worksheet for Cash Flow Management
Helped in marketing the company organically through Search Engine Optimization (SEO).
Displayed concern for the growth of the company and went the extra mile.
Made research for additional products/services that we can offer, and for marketing purposes.

SYKES ASIA, INC. Makati City, Philippines
Customer Service Associate
Rendered excellent customer service wherein not only customer’s stated concerns should be addressed but also their underlying concern
Provided detailed and accurate information while preserving the company’s strict confidentiality
Demonstrated ability to maintain composure even under pressure, and thinking out of the box
Executed multi-tasking and flexibility
Consistent in providing the best customer service based on Quality Monitoring and Commendations from Clients and Customers.