Quality Assurance Analyst

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 3rd, 2024 (2 days ago)

Member Since

January 13th, 2024

Profile Description

Call Monitoring (Upgrade to see actual info): Managed call monitoring processes focusing on warranty services for TVs for 2.5 years.* Responsibilities included conducting side-by-side, remote, and live monitoring according to client guidelines.* Facilitated huddles and QA talks to update the team on process improvements and trends.* Reporting to the client about behavior trends demonstrates ability to provide actionable insights for enhancing service quality.

Social Media Back Office Quality (2018-present):-  Transitioning to a different company in 2018, undertook my quality assurance tasks in a social media back office setting.-   My role involved monitoring social media platforms used by e-commerce actors to ensure compliance with community standards.-  This likely included content moderation, enforcing policies, and addressing user concerns to maintain a safe and positive online environment.