CSR- Team Leader

Knowledgeable in using Photoshop. Adobe Acrobat, Illustrator, and other online editing tools.

Remarkable word processing and data entry skills

I have experience teaching Grade 1-6 student with their respective subjects

Led a team of 20 agents in a high-volume BPO environment, overseeing daily operations to ensure consistent delivery of exceptional customer service and achievement of key performance indicators (KPIs). Delivered personalized coaching and performance evaluations through structured one-on-one sessions and team huddles, resulting in a 15–20% improvement in overall team metrics and agent engagement. Developed and executed training programs to upskill team members, enhancing productivity, product knowledge, and customer satisfaction scores. Fostered a culture of accountability, collaboration, and continuous improvement, contributing to increased employee retention and team morale.

Led a team of 20 agents in a high-volume BPO environment, overseeing daily operations to ensure consistent delivery of exceptional customer service and achievement of key performance indicators (KPIs). Delivered personalized coaching and performance evaluations through structured one-on-one sessions and team huddles, resulting in a 15–20% improvement in overall team metrics and agent engagement. Developed and executed training programs to upskill team members, enhancing productivity, product knowledge, and customer satisfaction scores. Fostered a culture of accountability, collaboration, and continuous improvement, contributing to increased employee retention and team morale.