Real Estate Lead Gen Manager/ Email Support/CSR

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors of Science in Nursing Graduate

Last Active

April 27th, 2024 (13 days ago)

Member Since

July 10th, 2016

Profile Description

 CUSTOMER SERVICE
REPRENTATIVE: AT&T Cricket Wireless-Mobile Service Provider (January 2015- October 2018)::
-Assist and answers
customer queries. ·Assist customer with their billing concerns ·Process
Payments, Account Changes, -Service Plan Changes, Upgrades, and Downgrades
·-Assist customer in processing online orders, shipping and tracking of new and
replacement devices ·Provide Basic Troubleshooting Step.
 
Tools used for Work:

AT&T CRM
??EMAIL SUPPORT: Empire Flippers. (November 2018- March 2020):Answered all mails
received by clients and resolved their queries and complaints on a daily basis ·
Read e-mails and sort them according to priority · Ensured that all the e-mail
communication activities are performed in accordance with the company policies
 
Tools used for Work:

Zendesk

Slack

Google

Suite
 
COLD CALLER: TELEZONE (March
2020-June2020 ):
-Placing outbound phone
calls to potential leads- -Answered and managed incoming and outgoing calls
while recording accurate messages. -Call potential customers by following the calling list provided by supervisors. ·Answer any questions that the potential
customer asks to the best of ability
 
Tools used for Work:
Zencall
Podio
 
LEAD MANAGER: Max Properties LLC ( June
2020-July 2022):
-Prospect and conduct lead
generation activities for new listing appointments. Manage all leads in the contact
database system, set and complete tasks in the system, and track all client
communications
 
Tools used for Work:
RESIMPLI
Smarter Contacts
Call tools (answering
services
Ring central
Launch Control
Google suite
Slack  
REAL ESTATE VIRTUAL
ASSISTANT: NICOLE HANSON GROUPS (September 2021-November
2021)(Part time)
Manage client database.
Schedule appointments. Respond to customer inquiries and requests
 
Tools Used:
FollowupBoss
RealGeeks
Zillow/Premier Agent Inbox
Opcity Broker Portal Mobile App
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GNIAR MLS