Experienced Virtual Assistant | SMM | Property Manager

I am a highly skilled and detail-oriented Short-Term Rental Virtual Assistant with a passion for providing seamless and memorable guest experiences. Leveraging my background in a Canada based short term rental property, I am adept at managing day-to-day operations, ensuring property optimization, and delivering exceptional customer service, and well-trained in handling owner relations experience.

I am a highly skilled and dedicated Customer Support Specialist with a proven track record of delivering exceptional service. My goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing timely and effective support. Key Skills: Communication: Clear and concise communication to understand and address customer needs. Problem Solving: Proven ability to analyze and resolve customer issues efficiently. Multitasking: Excel in managing multiple tasks to meet customer demands effectively. Empathy: Understanding and addressing customer concerns with empathy and professionalism. Technical Proficiency: Familiarity with CRM tools, ticketing systems, and other customer support software. ✔ Managed customer inquiries via email, chat, and phone, consistently achieving a satisfaction rating. ✔ Resolved complex issues by collaborating with cross-functional teams and providing timely solutions.

Administrative support experience typically involves providing assistance and managing various tasks to ensure the smooth functioning of an office or organization. Here are some key aspects and responsibilities commonly associated with administrative support roles: Office Management: Managing day-to-day operations of the office. Coordinating and scheduling appointments, meetings, and conferences. Handling incoming and outgoing communications (phone calls, emails, mail). Data Entry and Record Keeping: Inputting and updating data in databases and spreadsheets. Maintaining accurate and organized records of important information. Document Preparation: Drafting, formatting, and proofreading documents, reports, and correspondence. Creating and updating presentations and other materials. Travel Arrangements: Coordinating travel plans, including booking flights, hotels, and transportation. Managing itineraries and ensuring travel logistics are in order. Administrative Support: Assisting with the preparation of reports and presentations. Providing support to team members and executives as needed. Calendar Management: Maintaining and updating calendars for individuals or teams. Coordinating and scheduling appointments and meetings. Customer Service: Responding to inquiries from clients, customers, or other stakeholders. Providing a positive and professional point of contact for visitors. File Management: Organizing and maintaining physical and electronic filing systems. Retrieving and archiving documents as necessary. Office Supplies and Inventory: Managing and ordering office supplies. Keeping track of inventory and replenishing as needed. Task Prioritization: Prioritizing tasks and managing time effectively to meet deadlines. Handling multiple responsibilities simultaneously. Technical Proficiency: Using office software and tools such as Microsoft Office, Google Suite, and other relevant applications. Basic troubleshooting of office equipment and technology. Confidentiality: Handling sensitive information with discretion and maintaining confidentiality.