Assoc Manager Supply Chain • The Hershey Company

responsible for the development, ongoing maintenance and continuous improvement of the Customer Supply, logistics, clearance, and product replenishment management. Being the primary owner of the forecast on APO, accountable for driving improvement of all production and dispatch related performance metrics. Facilitates a collaborative approach by working closely with customers, BDMs, sales, supply planner, global business services team and will ensure that updated and accurate information is used to develop production plans, dispatch plans, shipping lines booking, and documentation to drive the appropriate activities throughout the supply chain. Leads any joint-value-creation projects in supply chain to customers in conjunction with any cost-saving ideas, and optimization of the flows of supply and information.

Manage customer orders from time of receipt through invoicing. Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed. Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc. Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised. Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations. Assists in the mentoring and training of new team members. Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met.