Sr. NDIS Admin|Training Manager|Virtual Admin

 Supervised and trained agents under me. Cultivated a team that eventually became leaders because of my influence as their coach.  Worked closely with the clients including learning and development to continually improve overall agents’ performance on top of the regular coaching I provided  Boost agent’s morale with my own initiative outside the program

Entered data from various sources into the company's database systems accurately and efficiently. Verified and corrected any discrepancies in data entries to maintain data integrity. Maintained confidentiality and security of sensitive information. Assisted in generating reports and extracting data for analysis purposes. Collaborated with team members to streamline data entry processes and improve efficiency.

Provide comprehensive executive support to the CEO, managing complex calendars, scheduling meetings, and handling travel arrangements. Coordinate and execute executive communications, including drafting emails, reports, and presentations. Conduct research and compile data for strategic planning, ensuring accuracy and relevance. Manage confidential information with discretion and handle sensitive matters with professionalism. Act as a liaison between the executive and internal/external stakeholders, ensuring seamless communication. Streamline administrative processes, optimizing efficiency and contributing to overall team productivity.

 Trained and developed agents according to the companies standards and consistently provided an average of 90-95% throughput (pass rate goal of 93%).  Spearheaded the revamp of the foundation skills training for the program that was meant to equip our trainees with better communication skills when they get to product specifics training  Created training materials and also facilitated them as needed by the program to run special initiatives or workshops to improve overall performance of the program  While handling classes, I was also tasked to monitor the completion of supplemental online training for the whole program  Helped with strategic planning together with leadership in order to produce quality training initiatives that may help operations over time

I've handled reporting for our supplemental training reporting including creating a playbook for the whole training team.