Virtual Assistant, SMM, SEO, Customer Support

I'm Fhae, a diligent Amazon Virtual Assistant with extensive expertise in managing Amazon Seller Central accounts. Proficient in PPC monitoring, I excel in promptly addressing customer inquiries via email and SMS, and efficiently handling refund and replacement processes. I adeptly track negative feedback and reviews, ensuring optimal account health. My skills extend to updating business reports and maintaining various trackers for enhanced performance. I am also proficient in utilizing Helium 10 to streamline operations. With a keen eye for detail and a proactive approach, I consistently contribute to the success of Amazon businesses.

I've been working as a Customer Service representative for international clients for almost 5 years now. I've handled scheduling appointments(we do inbound and outbound calls to schedule a roof inspection), healthcare(we cater questions about prescriptions coverage, refill, and claims, telcommunications(which is bell mobility we process payments and cater questions about postpaid plans and upgrades, financial accounts (in this account we assist customers about credit card queries like balance, creditlimits, transactions and payments, I also have experience working as a technical support for mobile device(we help customers to troubleshoot their pixel phones if there's a problem like camera is not working, phone doesn't turned on, black screen things like that and also questions about warranties. And the most recent account I've handled is a retail account which is amazon here we assist customers about order related queries like where's my stuff, refunds and replacement.