Dana
Customer Service/Technical Support/IT Service Desk Analyst
Overview
Looking for part-time work (6 hours/day)
at $7.00/hour ($924.00/month)
Bachelors degree
Last Active
May 4th, 2024 (4 days ago)
Member Since
January 8th, 2024
Profile Description
Experienced Customer Service Support Specialist
Dedicated and results-driven professional with a proven track record in delivering outstanding customer support. Bringing 4 years of experience in Customer Service, I specialize in providing timely and effective solutions to customer inquiries and issues.
Key Skills:
*Active Listening: Attentive and empathetic listener, ensuring a deep understanding of customer needs.
*Problem Solving: Adept at identifying and resolving issues swiftly, maintaining high customer satisfaction.
*Communication: Clear, concise, and friendly communication to convey information and build positive relationships.
*Multitasking: Efficiently managing multiple tasks to prioritize and address customer concerns promptly.
*Technical Proficiency: Comfortable navigating various customer service platforms and tools.
Achievements:
*Recognized for consistently achieving high customer satisfaction scores.
*Collaborated with cross-functional teams to enhance overall customer support strategies.
Let's Connect:
I am eager to bring my expertise to a dynamic team focused on delivering exceptional customer experiences. If you're seeking a Customer Service Support Specialist with a passion for customer satisfaction and a proven ability to drive results, let's connect!
LinkedIn:
Phone:
Looking forward to the opportunity to contribute to your team's success!
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Familiarity with customer service platforms, ticketing systems, and other relevant tools to streamline processes and enhance support efficiency.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Analyze issues, identify root causes, and provide effective solutions to meet customer needs and expectations.
Office and Administration » Time Management
Experience: 2 - 5 years
Efficiently prioritize tasks and manage time to address customer inquiries promptly while maintaining quality service.
Other Skills
Customer Support » Active Listening
Experience: 2 - 5 years
Attentively listen to customer concerns and questions to fully understand their needs.
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Pay close attention to customer inquiries, ensuring accuracy in responses and addressing all aspects of their concerns.
Office and Administration » Adaptability
Experience: 2 - 5 years
Quickly adapt to changes, whether in processes, products, or customer expectations, to provide relevant and up-to-date assistance.
Office and Administration » Documentation
Experience: Less than 6 months
Maintain accurate and detailed records of customer interactions, ensuring a comprehensive understanding of their history and needs.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- naic, Cavite
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 14%
- Influence: 16%
- Steadiness: 37%
- Compliance: 33%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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