Jemwell

Escalation Handling

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $5.89/hour ($1,132.16/month)

High school diploma

Last Active

June 26th, 2026 (yesterday)

Member Since

January 7th, 2024

Profile Description

I have over 6 years of experience in the BPO industry providing phone-based customer support for telecommunications accounts. I handled high call volumes, billing concerns, service issues, account changes, upgrades, cancellations, and escalations while consistently meeting KPIs and quality standards.
I am experienced in call handling, proper call flow, documentation, and using CRM and ticketing systems to accurately record customer interactions. I am confident speaking with customers, managing irate callers, and resolving issues professionally while following company policies.
I am reliable, detail-oriented, and comfortable working in fast-paced environments. I am seeking a long-term remote role where I can provide high-quality phone support and administrative assistance.

Top Skills

Customer Support » Phone Support

Experience: 5 - 10 years

Phone Support / Inbound Calls ✔ Telco Customer Support ✔ Billing & Account Management ✔ Escalation Handling ✔ CRM & Ticketing Systems ✔ Call Documentation ✔ Conflict Resolution ✔ KPI / SLA Compliance ✔ Basic Technical Troubleshooting ✔ Data Entry

Other Skills

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address: Toledo, Cebu

Tests Taken: IQ
Score: 126: DISC
Dominance: 46%
Influence: 28%
Steadiness: 21%
Compliance: 5%

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”