Efficiently maintains and repairs technological equipment such as routers and peripheral devices. Exceptional talent for installing functional LANs, WANs, and MANs, and managing correlating components. Proven ability to manage security options in order to maintain confidentiality and privacy.
Experience: Less than 6 months
Informed about all products catalog availability and attributes perform other general office and basic accounting task as needed
Experience: 6 months - 1 year
Successful support agents will need to be able to handle more than one chat at a time. For each chat, agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they’ll need the ability to work through several problems simultaneously to be effective.
Experience: 6 months - 1 year
Process of entering imformation or updating records in a data base or computer system
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