Kit
Operations Manager / Customer Service Expert
Overview
Looking for full-time work (9 hours/day)
at $10.00/hour ($1,980.00/month)
BS Psychology
Last Active
May 10th, 2024 (5 days ago)
Member Since
July 7th, 2016
Profile Description
14+ years of professional experience in customer service, adept in managing a group of leaders with expertise in operations in a client-facing environment. Expertise in Management Cadence, People Development, Process Improvement, Growth Strategies, and Staffing.
4 years experience as Head of Operations/Operations Manager - handled as many as 200+ account associates with 12 Team Leaders under my cluster and supported high-profile clients such as AT&T, Uber, and Hertz.
Proficiency in Microsoft Office and Google Tools.Proficiency in Social Media Applications:
Project Management Platforms: Trello, Asana, and CRMs: Zendesk, Salesforce, Ring Central
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
4 years as Operations Manager and 6 years as Team Leader - highly skilled in coaching/mentoring leaders in a fast-paced environment.
Other Skills
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 127
- DISC
- Dominance: 54%
- Influence: 16%
- Steadiness: 20%
- Compliance: 10%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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