Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 19th, 2024 (13 days ago)

Member Since

January 7th, 2024

Profile Description

For seven years in the call center industry, I honed my skills in customer service and mastered the art of juggling multiple tasks seamlessly. I'm adept at managing a wide range of communication chUpgrade to see actual infols, including phone calls, emails, and live chats, always striving for prompt and accurate solutions. My strong multitasking abilities, keen attention to detail, and task prioritization have consistently led to outstanding service delivery and high levels of customer satisfaction.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

In 2020, I provided precise email support and streamlined data management for logistics operations at Probe Group PH. My responsibilities included inputting, verifying, and updating records related to shipping, receiving, and inventory, ensuring efficient and accurate logistical processes. In 2021-2022 at Task Us, I served as an email support specialist for a cryptocurrency platform, addressing customer inquiries and ensuring efficient communication related to cryptocurrency transactions and queries.

Customer Support » Chat Support

Experience: 2 - 5 years

With Convergys, I provided customer support for AT&T, one of the nation's largest telecommunications companies, addressing inquiries, resolving complaints, and offering technical assistance through chat while maintaining expertise in AT&T products and services. At Acquire, I worked as a live chat support specialist specifically for the DoDo Australia client, that distribute energy & gas, provide electricity to Australians. My role involved promptly addressing customer queries and ensuring smooth communication via chat. At all times, I maintained a positive and empathetic approach with customers, ensuring professionalism. In 2020 at Everise, I served as a live chat support specialist for Instacart. In my role, I directly engaged with personal shoppers and Instacart customers, addressing their inquiries through calls and live chats. In 2022, I served as a live chat support specialist at Task Us, assisting Coinbase customers. It's a cryptocurrency exchange platform, assisting customers through email and live chat by investigating and resolving their issues. Utilizing established workflows, policies, and tools, I addressed concerns related to compliance, payments, fraud, account access, and trust and safety.

Customer Support » Content Moderation/Management

Experience: 2 - 5 years

From 2021-2023 at Task Us, I served as a content moderator, specifically handling tasks for the Meta client. My role involved reviewing and moderating content to ensure it met platform guidelines, maintaining a safe and respectful online environment, and upholding the client's standards for content quality and user experience.