Email Support Specialist

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

May 8th, 2024 (today)

Member Since

January 5th, 2024

Profile Description

I am a dedicated and experienced professional with a proven track record leading an email-based customer service team. With my expertise in managing customer inquiries, resolving issues, and ensuring customer satisfaction, I have successfully led the Operations team at Concentrix since December 2022.
Before my current role, I served as a Sales Associate II, Technical Support(Tier 1&2) at Convergys/Concentrix from 2014 to 2022. My skills extend to proficiency in Microsoft Excel and Word, and I also possess basic video editing skills.
As a freelancer, I am committed to leveraging my skills and experience to deliver high-quality service and exceed client expectations.

I am open to part-time opportunities where I can further utilize and enhance my skills.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Equipped with a strong background in customer service, I excel at providing timely and efficient support via email. My expertise lies in understanding customer needs, responding to inquiries, and resolving issues promptly. I am adept at managing multiple email threads, ensuring all customers receive personalized responses. My strong written communication skills allow me to craft clear and concise messages, while my problem-solving abilities help me address customer concerns effectively. I am also proficient in using email management software and CRM tools, which aids in organizing and tracking customer interactions. My analytical skills enable me to interpret customer feedback and use it to improve our services. Committed to providing excellent customer service, I strive to exceed customer expectations and enhance their experience with our brand