Phone, Email, Chat Support Pro

Overview

Looking for full-time work (8 hours/day)

at $5.50/hour ($968.00/month)

Bachelors degree

Last Active

March 22nd, 2024 (54 days ago)

Member Since

January 5th, 2024

Profile Description

Are you looking for experienced and professional support that can help you handle phone calls, chats, or emails for your customers, clients, or business partners?
Then, you're on the right page!
Let me help you and worry no more.
With more than 8 years of experience in the BPO industry.
I worked as a Technical Support, Email Support, Chat Support and Phone Support.
I became a representative for Amex prepaid card, Sprint, Microsoft Volume Licensing, AT&T, and a US Food Delivery campaign.

No issue with attendance.
Never had an issue with my previous employers.
Easy to work with
Quick Learner
Loyal and hardworking!

And in any case you want me to do something else for you like other tasks, I got you! I love to do other things that will help me grow.

Just message me and I can start right away!

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

-Handled Emails and performed proper investigations for Merchants who were requesting for refund. -Handled outbound calls for Merchants and customers if needed for the issue resolution. -Checked and reviewed every order detail to check the eligibility for a refund or compensation. -Solved Merchant's issues and concerns in a timely manner.

Customer Support » Chat Support

Experience: 5 - 10 years

-Remedied issues quickly and within the parameters of company-mandated policies and procedures. -Chat support for a food delivery campaign in the US. -Documented all customer information accurately in the computer system providing dated notes for future reference. -Handles 2 chat conversations at a time and resolves their issues on time.

Customer Support » Customer Service

Experience: 5 - 10 years

I've been in the BPO industry since 2013.

Other Skills

Marketing » Email Marketing

Experience: Less than 6 months

I can design and implement effective email marketing campaigns using platforms like MailChimp or Convertkit. Create engaging email content, segment the audience, monitor open and click-through rates, and track campaign performance.

Office and Administration » Email Management

Experience: Less than 6 months

I am capable of managing incoming emails, responding to questions and concerns via email, organizing emails, and handling email support duties since I have experience assisting store owners with refund requests.