Call Center Representative

Helped customer with their issues on internet, home phone and cable. Give them instructions clearly if troubleshooting on the customer's end is needed. Dispatched technician if needed.

Hipaa certified medical virtual assistant at MEDVA ph. Had intensive training about insurance verification, prior authorization, appointment scheduling for a patient visit and medical scribing. I can send certificate upon request. https://www.linkedin.com/company/medva Worked with a BPO healthcare account for 4 years. We do outbound calls to medical facilities like to request medical records for the patients that were given to us by the health plan or insurance. We normally verify if the providers on our list are practicing in that facility. Before sending out the request we need to verify some office information to make sure we are sending the request to the right office and to avoid any Hipaa violation like sending out the request to a wrong fax number. In my tenure I was upskilled a few times within our department, we also dispatch licensed field reviewers to get the medical records that we need onsite. We contact the copy service/center if the practice is using one to establish the fee for their service, turnaround time and how they will send the records back to us. We guide the contact on how to use our secured online portal if they wish to upload the medical records files electronically on our dropbox. Once we receive the medical records from the facility, I also have an experience on handling it directly as we filter out pages that have a direct interaction with the patient and medical professional or any treatment and procedure that was done to them such as SOAP, progress, encounter notes, lab reports and therapies.

Worked as a billing specialist for an Australian telecommunication account for 2 years. Handle queries or complaint about their internet, home phone, cable and mobile phone. Helped customers if they want to change their plans, lease or buy a new device from the company, processed credit if needed.

While working as a customer support with a US telco account, we are also required to process leads for out sales team. We offer new products to the customer we are speaking with, tell them about the new promo that we have and if they are interested, we'll send the lead to our sales team.