ECommerce VA, Team Manager, and Chargeback Specialist

Overview

Looking for full-time work (8 hours/day)

at $17.00/hour ($2,992.00/month)

Bachelors degree

Last Active

December 10th, 2024 (4 days ago)

Member Since

November 14th, 2010

Profile Description

I worked in a call center setting for more than a decade. I
started as an agent and got promoted to a Team Leader post in Upgrade to see actual info this
role, I learned:
<!--[if !supportLists]-->1.    
<!--[endif]-->Managed 15-20 agents both new hires and more than
1-year tenure
<!--[if !supportLists]-->2.    
<!--[endif]-->Drive the performance and build/influence good
behavior
<!--[if !supportLists]-->3.    
<!--[endif]-->Proven Track Record of success after getting
some awards as Top Team Leader, a Top Agent from my team and we topped the average
scorecard as a team out of 42 teams in the program.
After 4 years of being a Team Leader, I dUpgrade to see actual info to jump into
freelancing. I did not hesitate to start from scratch as a Customer Happiness
Upgrade to see actual info 2019, I was given a chance to be the first support of an eCommerce
store, and over the years, here are my achievements and acquired skills:
<!--[if !supportLists]-->1.     
<!--[endif]-->Promotion after 2 months as Customer Support and
Operations Manager - I did the hiring, training, and managing 6 Virtual Assistants/Customer
Support.
<!--[if !supportLists]-->2.     
<!--[endif]-->I collaborate with shippers and suppliers from
China
<!--[if !supportLists]-->3.     
<!--[endif]-->Managed the reporting such as Team Dashboard,
refunds, reshipments, replacements, and requests for invoices. I also created a tracker to solicit feedback from the team.
<!--[if !supportLists]-->4.     
<!--[endif]-->Manage chargeback via Stripe, Paypal, and Shopify
and has a short gig handling Klarna disputes.
<!--[if !supportLists]-->5.     
<!--[endif]-->Coach, facilitate teaUpgrade to see actual infoetings and provide Managerial
intervention for customers who are at high risk of filing a dispute.
<!--[if !supportLists]-->6.     
<!--[endif]-->Well-versed in data analysis and performs
deep-diving to know the root cause of the problems and set realistic action
plans.
<!--[if !supportLists]-->7.     
<!--[endif]-->Created SOPs, Rules, Policies, and Coaching forms.
I have managed an Amazon and
Walmart store as well. After a couple of years of freelancing, I started my own
agency that can provide Customer Support, real estate, and data entry services.