ECommerce VA, Team Manager, and Chargeback Specialist

Overview

Looking for full-time work (8 hours/day)

at $14.04/hour ($2,720.00/month)

Bachelors degree

Last Active

March 19th, 2026 (79 days ago)

Member Since

November 14th, 2010

Profile Description

Let me take your business to the next level!
I am a Customer Success Expert. From being a front liner to
a Customer Service Manager, I can meet or even exceed the expectations of my
clients.
Aside from my solid experience, I take pride in my work ethic – one that is honest, loyal, hardworking, and ambitious.
Team Leader:

1.    Managed 15-20 agents, both new hires and more than

1-year tenure

2.    Drive the performance and build/influence good

behavior

3.    Proven Track Record of success after getting

some awards as Top Team Leader and Top Agent from my team, and we topped the
average

scorecard as a team out of 42 teams in the program.

After 4 years of being a Team Leader, I d ---------- to jump into

freelancing. I did not hesitate to start from scratch as a Customer Happiness

Advocate. In 2019, I was given a chance to be the first customer support of an eCommerce store, and over the years, here are my achievements and acquired skills:

1.    Promotion after 2 months as Customer Support and

Operations Manager - I did the hiring, training, and managing 6 Virtual
Assistants/Customer

Support.

2.     I collaborate with shippers and suppliers from

China

3.     Managed reporting such as Team Dashboard,

refunds, reshipments, replacements, and requests for invoices. I also created a
tracker to solicit feedback from the team.

4. Manage chargebacks via Stripe, PayPal, and Shopify, and handle short gigs for Klarna disputes.

5.  Coach, facilitate tea ---------- etings, and provide Managerial

Intervention for customers who are at high risk of filing a dispute.

6.    Well-versed in data analysis and performs

deep-diving to know the root cause of the problems and set realistic action plans.

7.     Created SOPs, Rules, Policies, and Coaching
forms.

I have experience managing e-commerce businesses across various channels, including Etsy, Amazon, Facebook, and Walmart. Let's talk!