Online Chat Representative / E-Commerce / Administrative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

April 14th, 2024 (14 days ago)

Member Since

January 5th, 2024

Profile Description

As a Chat Support Representative in my current role, I am actively engaged in providing comprehensive assistance to customers who have placed orders through our online platform. In this dynamic position, my primary responsibilities include:
I specialize in helping customers navigate through the process of tracking their orders. This involves providing real-time updates on the status and location of their packages, ensuring a seamless and transparent experience.
Addressing customer concerns regarding damaged or defective items is a crucial aspect of my role. I work diligently to facilitate the refund or replacement process, ensuring that customers receive a swift resolution to their issues.
In instances where customers report missing deliveries, I take prompt action to investigate the matter. This involves collaborating with relevant teams to track the shipment and provide customers with accurate and timely information about the whereabouts of their packages.
To enhance customer satisfaction, I am empowered to offer credits as compensation for any inconveniences caused by issues such as damaged items, missing deliveries, or other exceptional circumstances. This proactive approach aims to show customers that we value their loyalty and are committed to making amends for any inconvenience experienced.
Utilizing Zendesk, I efficiently manage and respond to customer inquiries submitted through tickets. This tool allows for organized tracking of customer communications, ensuring that no inquiry goes unanswered and that all concerns are addressed in a timely manner.
The same Zendesk platform is also employed for our live chat support. This integrated system streamlines communication channels, enabling a seamless transition between chat and ticket support. I assist customers in real-time, providing immediate solutions to their queries and concerns.