Experienced Admin/Customer Service | Leadership/Supervisor

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Bachelors degree

Last Active

April 27th, 2024 (11 days ago)

Member Since

January 4th, 2024

Profile Description

I have been working in the Customer Service Industry since 2006 and have gained experience working with different brands, companies, and markets. I have dealt with both Consumer and Business-to-Business accounts through various communication channels such as Phones, Chat, and Email/Case Management platforms.
I have worked with major companies such as T-Mobile, U.S.A (Telecommunications), Microsoft (Xbox Gaming, Microsoft Partners Network, Cloud Service Provider), and Upwork (High-Value Freelancers Support).
Due to my consistent and high-quality performance, I have received numerous recognitions and awards. My areas of expertise include Client Engagements, Customer & Technical Support, Billing, Sales, Administrative works, Email/Case Management, Disputes, and Escalations. Besides a strong Customer Service background, I possess great leadership skills with excellent decision-making and data analysis abilities.
I am also an experienced Leader/Supervisor who loves to provide feedback, suggestions, and new ideas that positively contribute to driving performance. I also have a very positive work etiquette that promotes and encourages a culture of positive employee relationships.
Additionally, I am a fast learner, a great team player, and versatile. I am knowledgeable in several CRM Tools & Applications and Platforms such as Zendesk, Slack, Microsoft Apps, Google Apps, and Social Media platforms.