Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $11.18/hour ($1,967.68/month)

Bachelors degree

Last Active

April 24th, 2024 (6 days ago)

Member Since

January 4th, 2024

Profile Description

With over 10 years of experience in Technical Support, I am adept at the maintenance, upgrade, and improvement of multiple systems. Moreover, my on-the-job experience has provided me with a well-rounded skill set, including first-rate organization. I excel at:
-Installing and configuring computer hardware, software, systems, networks, and printers
-Writing and updating technical documentation for teams and other departments
-Troubleshooting network or connectivity problems for users or user groups
-Identifying the cause of network problems using diagnostic testing software and equipment
-Optimizing tools and procedures for managing the environment
-Consulting with customers to quickly determine problems as well as future computer needs
-Performing repairs quickly, correctly, and ethically
-CCNA and Azure trained
-Being a great communicator, I was assigned to trained different people
In reviewing the attached resume, you will note that I have acquired experience in all facets of troubleshooting, installations, and maintenance for various production operations, hardware, and software. I possess a unique talent for delivering highly complex technical information in terms and concepts that end-users can readily grasp. In addition to my experience and personal qualities, I have an educational foundation and a passion for Network Management. I excel under pressure, am skilled at building rapport with both colleagues and customers and proficiently handle complex technical issues.
Furthermore, I am multi-task-oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field."