A+ Virtual Assistant | Admin Assistant | Customer Service

Nature: Freelancing (Prospecting and Closing) Set up: Work from Home Contact potential clients from warm leads and encourage them to apply for a loan. Assist on any inquiries or issues that is encountered during the process and ensure the conversion of the lead to a successful loan. Nature: Sales ‑ Cold Calling Set up: Work from Home Responsible for sourcing, attracting, and interviewing prospective employees to find the perfect match for a company's long‑term goals, calling people saved on the database to discuss opportunities for upgrading products or services, or pitching a new product pertaining to IT Customer Service Specialist (w/ upselling) Nature: Business Process Outsourcing Set up: Work in Office Receives inbound calls regarding flight reservations and changes in flights. Process bookings and tickets for passengers. Offer upgrades on their flight/reservations for better accommodation and services. Sells membership for Airlines frequent flier program. Technical Support Specialist (w/ upselling) Nature: Business Process Outsourcing Set up: Work in Office Receives inbound calls regarding technical issues about customer's cable and/or internet services. Troubleshoot and/or send technicians regarding problems. Upsell additional services like a bundle upgrade adding internet, phone or home security and other upgrades on their services. Also worked in retention, for customer who wants to end their subscription and focuses on saving the account from closing.