I worked as a Virtual Assistant for almost 3 years in an Insurance Agency that is based in Washington. I knowledgable on using AMS360, DocuSign, Slybroadcast and Microsoft Office. I know how to navigate and make policy changes in different carrier sites, we have more than 40 carrier sites on our agency. I sometimes call carriers for transactions that can't be made on their website. I also answer
Experience: 2 - 5 years
I am knowledgeable on navigating AMS360, DocuSign, Slybroadcast, Microsoft Office, Excel, etc. I send application for new business and rewritten policies and LPR's via DocuSign, I cancelled policies once insured decided to cancel policy, I make policy changes to different carrier sites and I am sending voicemail drops using Slybroadcast. I also anwer emails from insured's, lenders, carriers, account managers and producers.
Experience: 2 - 5 years
I am knowledgeable on making changes to different carrier sites updating coverages of insured's auto, motorcycle, trailer and watercraft policies. Adding/removing drivers, discounts, vehicles, updating address, lienholders, billing information, sending ID Cards, declaration pages, etc. Sending applications, LPR's via docusign.
Experience: 2 - 5 years
I am knowledgeable on sending Proof of Insurance, declaration pages, binders to insureds, lenders etc. I know how to navigate different carrier sites and make policy changes.
Experience: 1 - 2 years
After being a CSR and TSR I was transferred in a back-office team where we process payments, those are the payments that customers are sending by check.
Experience: 6 months - 1 year
I was transferred in a Technical Support department after months as a customer service representative. I assist customers by logging into their online account, helping with troubleshooting and with all other requests that related to their online account.
Experience: 6 months - 1 year
I worked in a BPO industry where I started as a customer service representative in a financial account that handles credit cards in US.
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