Mary
Customer Service and Healthcare Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
June 28th, 2026 (yesterday)
Member Since
January 4th, 2024
Profile Description
Customer Service and Healthcare Support Specialist with 5+ years of experience at Optum Global, handling claims, benefits and eligibility, and prior authorizations for commercial and Medicare accounts. Strong background in resolving complex inquiries, ensuring accurate information, and delivering high-quality customer support.
Also brings 1 year of Accounts Receivable experience, including account reconciliation, follow-ups on outstanding payments, resolving billing discrepancies, and maintaining accurate financial records.
Detail-oriented, reliable, and highly adaptable, with a strong focus on problem-solving, customer satisfaction, and meeting performance targets in fast-paced environments.
Top Skills
Customer Support » Insurance » Medical Insurance
Experience: Less than 6 months
I have experience with quoting benefits, create authorization, and provide claim status.
Customer Support » Customer Service
Experience: 5 - 10 years
I can provide a good customer service experience by building rapport with customers, understanding their needs and preferences, and provide solutions to their problems.
Customer Support » Insurance » Prior Authorization
Experience: 5 - 10 years
I help medical providers create authorization for their patients who have been admitted as outpatients or inpatients.
Other Skills
Accounting » Accounts Receivable
Experience: Less than 6 months
1 year of Accounts Receivable experience, including account reconciliation, follow-ups on outstanding payments, resolving billing discrepancies, and maintaining accurate financial records.
Professional Services » Management Services » Administrative Management
Experience: 5 - 10 years
I am proficient in administrative tasks such as managing patient medical records, and handling insurance claims.
Customer Support » Chat Support
Experience: Less than 6 months
I have 1 year and 8 months of experience as a Sales Chat Support Representative, with proven communication and relationship-building skills.
Office and Administration » Attention to Detail
Experience: 5 - 10 years
I am able to preserve private information and keep accurate and current patient records.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 19
- Influence: 28
- Steadiness: 24
- Compliance: 30
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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