Customer Service Representative

During my Concentrix days, my role entails managing email support for Uber's Restaurant Department, where I assist restaurants in arranging and editing menus. Additionally, I take ownership of validating customer refund claims, ensuring a fair and efficient resolution process. I'm dedicated to maintaining high standards of customer satisfaction while supporting restaurant partners in delivering exceptional service.

I have handled several account that requires customer support or customer service for over 5 years now. It's my responsibility to provide clarification with the customer inquiry regardless if its about their bill, account details, Retention, settings modification etc. I provide detailed explanations for any type of customer concern or inquiry which include appropriate resolution and even basic trouble shooting steps. I always make sure to provide a smooth customer service.

I know basic photo editing using Adobe Photoshop and some other photo editing application.