Operations Executive, Customer Support and Sales Rep

Experienced in handling inbound sales inquiries by engaging customers, understanding their needs, and offering suitable solutions. Skilled at building rapport, providing clear product information, and guiding customers through the buying process to ensure a positive experience and successful conversion.

Handled customer service for a foreign e-commerce company for 3 years through live chat, emails, and calls. Successfully created positive customer experiences by resolving issues promptly, communicating clearly, and maintaining a professional and friendly approach.

Involved in daily operations management, ensuring smooth business processes and efficient task execution. Monitored performance, coordinated team activities, and supported key operational functions such as logistics, inventory, and process improvement. Focused on maintaining accuracy, meeting deadlines, and contributing to overall business efficiency and productivity.

Experienced in using Shopify for product onboarding, listing optimization, and content management. Skilled in uploading products, managing variants, updating images and descriptions, and ensuring all listings are accurate, SEO-friendly, and aligned with brand standards.

Handled various office and administrative tasks including product onboarding, data management, and documentation. Assisted in daily operations, coordinated with different departments, and ensured smooth workflow and accuracy in reports. Demonstrated strong attention to detail, organization, and ability to manage multiple responsibilities efficiently.

Skilled in managing and optimizing product listings across e-commerce platforms. Experienced in uploading and organizing product data, writing clear and engaging descriptions, and ensuring accurate pricing, images, and categories to improve visibility and conversions.

Skilled in reaching out to potential customers through calls and messages to introduce products and services. Experienced in building interest, handling objections professionally, and maintaining a positive approach to achieve sales goals and strengthen customer relationships.

Experienced in providing administrative and operational support to the sales team by managing product data, preparing reports, and ensuring smooth coordination between departments. Skilled in assisting with order processing, customer follow-ups, and maintaining accurate records to help the team meet targets efficiently.