EXPERIENCED CUSTOMER SERVICE

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

May 21st, 2024 (today)

Member Since

December 29th, 2023

Profile Description

Greetings!

As a seasoned customer service professional with Alorica Philippines Inc handling International Account(American Airlines)with more than a year of experience.

I also became Trace Agent for FEDEX account international for 2 years handling emails, phone and chat support.

I am dedicated to providing top-notch support that exceeds client expectations. I have specialize skills such as communication, problem-solving, empathy, etc., enabling me to effectively address customer inquiries and resolve issues promptly.

Let's Connect:
I am excited about the opportunity to bring my expertise to your project. Let's connect to discuss how I can contribute to the success of your business and provide outstanding customer service.

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

Company: ALORICA Philippines Inc. Address: 5/F Alpha land Southgate tower ,2258 chino Roces avenue corner EDSA, Makati City Position: Customer Service Representative (American Airlines Account-International) (April 2016- June 2017) Duties and Responsibilities: • Assisting passenger/customer if having trouble booking online, getting boarding passes and check- in process. • Doing phone calls. • Navigating passenger to book online .

Other Skills

E-Commerce » Logistics Management

Experience: 1 - 2 years

Work in Logistic company (2go express)Handling Fedex International Account As a trace agent . Duties and Responsibilities: Assisting customer regarding their deliveries.  Calling customers to update schedule of deliveries

Human Resources » HR Management

Experience: Less than 6 months

Company: ABS Promotions Corporations Address: # 8185 Sgt. Fabian Yabut St. Guadalupe Nuevo, Makati City Position: HR Staff (May 5 – June 30, 2015) (Reliever) Duties and Responsibilities:  Filing and checking merchandiser’s 201 files.  Answering phone calls  Typing and giving merchandiser’s Intro and Excuse Letter etc.  Dealing with merchandiser’s concerns and Issues  Recruit and Pooling Applicants.

Customer Support » Sales Support » Flight Booking

Experience: 6 months - 1 year

Company: MetroStar Travel and Tours Services Address: Basement 2, Metro Gaisano, Alabang Town Center Muntinlupa City Position: Travel Consultant. (July 2014- January 2015) Duties and Responsibilities:  Collect payment for transportation and accommodations from the customer.  Answering phone inquiries, making quotations and selling packages. Greeting customers with a smile and pleasant.  Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.  Book flights local/international transportation and hotel reservations, using computer terminal or telephone.  Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Customer Support » Sales Support » Hotel Booking

Experience: Less than 6 months

Company: ABS Promotions Corporations Address: # 8185 Sgt. Fabian Yabut St. Guadalupe Nuevo, Makati City Position: Sales Representative at Golden Peak Hotel and Suits Cebu (july 2015 – Jan 2016) Duties and Responsibilities: • Giving Hotel Proposal to Travel agencies and Company. • Work In Field • Doing Report