IT Helpdesk Technician Tier II

•Combining graphics with animation to create multimedia content for websites, television, films, and advertising displays. •Designing and developing the production of digitally delivered information, promotional content, instructional material and entertainment through online and recorded digital media using static and animated information, text, pictures, video and sound to produce information and entertainment tailoredto an intended audience and purpose. •Determines the objectives and constraints of the design brief by consulting with clients and stakeholders. •Negotiates design solutions with clients, management, sales and production staff. •Selects, specifies or recommends functional and aesthetic materials and media for publication, delivery or display. •Prepares sketches, diagrams, illustrations and layouts to communicate design concepts

•Combining graphics with animation to create multimedia content for websites, television, films, and advertising displays. •Designing and developing the production of digitally delivered information, promotional content, instructional material and entertainment through online and recorded digital media using static and animated information, text, pictures, video and sound to produce information and entertainment tailoredto an intended audience and purpose. •Determines the objectives and constraints of the design brief by consulting with clients and stakeholders. •Negotiates design solutions with clients, management, sales and production staff. •Selects, specifies or recommends functional and aesthetic materials and media for publication, delivery or display. •Prepares sketches, diagrams, illustrations and layouts to communicate design concepts

• Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages •Identifying and assessing customers’ needs to achieve satisfaction •Ensure all calls are logged in the system for proper monitoring and closure •Provide appropriate solutions in a timely manner

• Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages •Identifying and assessing customers’ needs to achieve satisfaction •Ensure all calls are logged in the system for proper monitoring and closure •Provide appropriate solutions in a timely manner

• Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages •Identifying and assessing customers’ needs to achieve satisfaction •Ensure all calls are logged in the system for proper monitoring and closure •Provide appropriate solutions in a timely manner

•Responding to queries on the phone, via email, in person, or through remote access. •Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. •Writing and editing training manuals. •Running reports and analyzing common complaints and problems. •Ticketing System to see if there is any issue of the production. •Network Server •VPN Firewall Set-up •Fixing a Hardware Computer Issue's •N-Able / N-Central (Remoting tool)

• Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages •Identifying and assessing customers’ needs to achieve satisfaction •Ensure all calls are logged in the system for proper monitoring and closure •Provide appropriate solutions in a timely manner

•Responding to queries on the phone, via email, in person, or through remote access. •Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. •Writing and editing training manuals. •Running reports and analyzing common complaints and problems. •Ticketing System to see if there is any issue of the production. •Network Server •VPN Firewall Set-up •Fixing a Hardware Computer Issue's •N-Able / N-Central (Remoting tool)