I.T. Support Specialist | Freelance

I have strong experience using Adobe Photoshop for professional image editing and design tasks. I can perform advanced photo manipulation, background removal and replacement, color grading, retouching, and compositing. I’m skilled in creating and refining graphics for digital and web use, ensuring high-quality, polished visuals that align with brand or project requirements.

I have strong experience using Canva to create and design high-quality visual content. I can produce layouts for social media posts, presentations, marketing materials, and web graphics using templates and custom designs. I’m skilled in adjusting branding elements such as fonts, colors, and imagery to ensure consistent and professional-looking outputs suitable for both personal and business use.

I have hands-on experience providing technical support within the Shopify platform, with a strong focus on order and product management. I assist customers in creating, updating, and organizing product listings, including handling variants, pricing, inventory, and product descriptions. In addition, I support users with order-related concerns such as order processing, fulfillment, cancellations, refunds, and tracking issues. I ensure that orders are accurately managed and help troubleshoot any discrepancies to maintain smooth store operations.

I have hands-on experience using WordPress to navigate and manage website content. I focus on updating pages, posting articles, and maintaining accurate and organized site information. I am comfortable working with themes and plugins at a basic level, ensuring content is properly displayed and up to date.

I have hands-on experience providing technical support on the Amazon platform, with a strong focus on order and product management. I assist sellers and customers with creating and updating product listings, including managing variations, pricing, inventory, and product details to ensure accuracy and compliance with Amazon standards. Additionally, I handle order-related concerns such as order processing, shipment tracking, cancellations, returns, and refunds. I work to resolve discrepancies efficiently while maintaining a high level of customer satisfaction. I am also experienced in navigating Amazon Seller Central, troubleshooting listing and order issues, and providing clear, step-by-step guidance to ensure smooth and efficient account operations.