CSR, SME,  ESL tutor, Executive Assistant, Escalations manager, Real Estate

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 6th, 2023 (142 days ago)

Member Since

July 1st, 2016

Profile Description

I've been in the BPO industry for over 4 years now. In my journey I was able to use my skills in the English language to effectively provide clients needs at the same time adhering to the company rules. I have dealt with all sorts of clients from Australians to Americans all many other nationalities.
I was also an SME (subject matter expert) who aided newbies on how to effectively communicate with clients and teach them more about the products and services of the company.
I have extensive knowledge in both outbound and inbound. I can definitely say that I am a fast learner and very patient, thus I was promoted to escalations manager. In this position, agents transferred calls to me when clients/customers would as to speak to a supervisor.
I understand that there are company rules, but sometimes its giving in the the clients wants more than needs. Proper protocol and supervisor approval was a big factor in adjusting to the clients request. Sometimes we have to bend the rules in order to give in and keep the clients satisfied. A company wont be successful without its clients.