Hotel Receptionist/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.40/hour ($598.40/month)

Associates degree

Last Active

April 28th, 2024 (13 days ago)

Member Since

December 19th, 2023

Profile Description

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EXPERIENCE
July 28, 2017- March 28,2020 - Senior Front desk receptionistScent of Green Papaya ResortDuty/Task/Skills:-Kept reception area and neat to give visitors positive first impression reported facility and room maintenance problems to appropriate personnel for immediate remediation.-Greeted incoming visitors and customers professionally and provided friendly,knowledgeable assistance.-Responded to guest inquiries, request, and issues in a timely, personable andefficient manner to resolveguest concerns.-Recommended venues as tourist attractions and arranged guest transportation,increasing the hotel revenue. Arranging them fun activities.-Managed 60+ weekly online reservations, communicating with guests, answeringquestions, building rapport and resolving any post-stay complaints.-Recorded all guest payments, checked for the validity of identification andprocessed credit card payments.
May 2020 -December 2021 / E-innovative solutionsDuty/Task/Skills:-Outstanding Communication skills-Strong Organizational skills-Sales Triples Agent-Top Sales Performer Agent
December 2021 -February 2023 / Teammate customer service representativeTaskUs-TagbilaranDuty/Task/Skills:
-Communication Skills: Clear and effective verbal and written communication.-Active Listening: Ability to understand and address customer needs by activelylistening to their concerns.-Empathy: Demonstrating understanding and compassion towards customers'situations.-Patience: Remaining calm and composed, especially in challenging situations.-Adaptability: Flexibility in handling diverse customer inquiries and situations.Positive Attitude: Maintaining a constructive and optimistic demeanor.-Recognized as a "Top performer of the Quarter" based on our metrics Quality, CSATand overall productivity.-Collaborated with the product development team to relay customer feedback, process recommendation and insights leading to several tools improvement.
February 2023 -Present / Promoted as a "Quality Analyst".TaskUs TagbilaranDuty/Task/Skills:
-Ensuring proper application of and compliance with internal regulatory, standards,guidelines and procedures.-Analyze performance from quality assurance data and communicated trends toQuality Supervisor.-Share performance data drawn from quality monitoring and review with team toidentify potential training needs.-Provide clearly written feedback to management for group and individual coachingregarding compliance audits and performance coaching.-Calibration meetings-Reporting based on performance trends-Coaching and SBS to agents who didn't hit the goal.Other skills:-A good understanding of business-A creative mindset - and the ability to approach a problem creatively.-A meticulous approach to work-Good communications skills both written and verbal-Ability to think in the abstract and see how small details fit into the bigger picture