Virtual Assistant & Multi-skilled CSR

1 year worked on site taking phone calls and 1 year worked at home assisting Here are the following situations that I did to help my customers: To make sure that the user's issue is acknowledged as well as their emotional state. The Play Store app won't open or it crashes. Their payment won't go through or gets decline by the system. To educate users about issues on their account which restricts them in purchasing All product related issues are handled with high service quality as we're closely customers through chat or email. I helped customers that have issues when using the Play Store app through phone, chat or email. apps or games and to educate them on how it can be fixed. monitored by our analyists and I make sure that the user is satisfied on how the situation is handled.

I’ve taken calls from customers who have issues with their service such as unable to call, text or unable to use their internet data. Renew and make payments for their plan. Activating service on a new phone. Closing a customer’s account Upselling new plans that could help the customer to save money or get a better service package. Account migration from other carriers to current and to release accounts so that they can use it with other carriers Here are the situations that I did to help my customers: All situations mentioned above are handled with excellence and in a timely manner.

I’ve taken calls from customers that have technical issues with their printers. Issues such as printer won't turn on, jammed papers, blank printouts, bad printouts, won't connect wired or wirelessly to their PC. We also process a refund for printers that are still under warranty and suggest printers that they can buy base on the one that they had or needs if it's no longer covered by the warranty.