General Virtual Assistant | Real Estate

Followed a script-driven call flow and handled questions and objections and gauged seller motivation

Sourced leads and performed skip-tracing Lead sourced on local government sites and probates

Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers Assisted customers in identifying issues and explained solutions to restore service and functionality Promoted available products and services

Managed and cleaned up CRM Cleaned up the lead’s information or details Transferred leads from the current CRM to the new CRM Tagged leads accordingly (checked for leads that were sold within the past 3-6 months)

Booked appointments (5 appointments per week) Set appointments for new incoming leads

Cleaned up the lead’s information or details Transferred leads from the current CRM to the new CRM Tagged leads accordingly (checked for leads that were sold within the past 3-6 months) Categorized and followed up on Leads from the caller

Set up accounts for Facebook, Twitter, Instagram, and LinkedIn Created and posted content with and without Hootsuite Performed basic graphic design using Canva