Virtual Assistant/Customer Rep/Technical Support

Experienced in providing chat support for QuickBooks DIY Payroll accounts, assisting customers with payroll setup, troubleshooting, account concerns, billing inquiries, and technical issues. Skilled in delivering clear communication, fast resolution, and professional customer service while ensuring a positive customer experience through efficient and accurate support.

Key Responsibilities: Provided payroll support to employers/accountants using QuickBooks. Handled inquiries, billing issues, and retention. Assisted in payroll check processing and tax form troubleshooting. Delivered software setup and usage guidance. Promoted product features to clients. Achievements: Consistently top-rated; recommended for team leader training. Known for adaptability and multitasking across roles. Career Pause: Paused career for full-time motherhood—personal and spiritual decision with full family and supervisor support.

Key Responsibilities: Composed and responded to professional emails on behalf of the organization Welcomed and assisted office visitors and missionaries Managed incoming and outgoing phone calls Maintained and updated the organization’s online database Designed and distributed the church’s weekly newsletters Coordinated and organized church and community events Handled travel, hotel, and venue bookings for staff and missionaries Taught children during Sunday school sessions Led weekly Women’s Bible Study gatherings Led praise and worship during church fellowships and services Volunteered as a computer literacy teacher inside the Cebu Women’s Prison Institution Provided tutorial support to children living in slum communities through the After-School Tutorial Program Translated written and spoken content from English to Cebuano as needed

Contacted a list of lead prospects provided by the supervisor to introduce the product. Focused on booking appointments with decision-makers such as company managers or supervisors, rather than engaging in direct sales. Delivered concise, persuasive, and engaging communication without a prewritten script, customizing approach for each lead. Ensured all leads were followed up on . Provided detailed information to prospects about the service to prepare them for the sales team’s follow-up. Worked independently during U.S. business hours (graveyard shift locally) to align with the client’s time zone. Operated on a hybrid compensation structure (hourly + commission), requiring self-motivation and result-oriented performance. Highlights: Successfully secured multiple appointments through tailored, unscripted communication. Adapted quickly to remote work and time zone challenges in first online job experience.

June 2021 - January 2025 Led a team of architects by distributing tasks via email, managing their work schedules, and tracking progress to ensure timely completion of all projects. Responsible for monitoring and updating timesheets, and coordinating with payroll to ensure team members were paid accurately and on time. Maintained effective communication to keep workflow organized and on schedule.

Company: Affordable Home Loans August 2011 - October 2012 Coordinated domestic and international travel, including flight and hotel reservations. Liaised with U.S. banks to obtain updates and manage follow-ups on loan applications. Contacted insurance offices to verify and gather mortgage-related information. Managed email correspondence, ensuring prompt and professional communication. Scheduled and confirmed appointments with clients and internal teams. Performed accurate and timely data entry and database management.