Virtual Assistant 

Working as a Customer Service Rep for a telecom company in the Philippines was all about two things: making customers happy and sprinkling in a bit of sales magic. Whether I was chatting on calls, answering emails, or helping out on chat, my focus was on sharing info, fixing issues, and ensuring everyone got what they needed. I loved diving into tricky problems, teaming up with my awesome colleagues for solutions, and using my know-how to suggest cool services that just clicked with customers. It wasn't just about solving tech glitches; I enjoyed being the friendly guide in the world of telecom, making complicated stuff sound easy. One of my proudest moments was launching a feedback system. It wasn't just about collecting comments; it was about turning those insights into actions, making our service better each day. Being recognized as a top performer wasn't just about skills on paper; it was about understanding people, making genuine connections, and adding a human touch to every conversation. From fixing issues to sharing a laugh over the phone, each chat was about making someone's day a bit brighter. Simple talks, big impact, that's what it was all about.

Being a Customer Service Rep for Amazon in the Philippines was like being a happiness ambassador. I connected with people through warm phone calls, friendly emails, and casual chat support, making sure everyone felt heard and valued on the Amazon platform. I thrived on solving tricky problems, teaming up with my amazing colleagues for solutions, and being that friendly face in the vast world of online shopping on Amazon. It wasn't just about fixing issues; it was about being a trusted guide, like a friend helping you navigate the Amazon adventure. Launching a feedback system was a proud moment for me. It wasn't just about collecting comments; it was about turning those insights into actions, constantly improving the Amazon experience based on what customers shared. Getting recognized as a top performer wasn't just about skills; it was about understanding people, making genuine connections, and adding a personal touch to every chat on the Amazon platform. From sorting out issues to sharing a laugh over the phone, through email or chat, every conversation aimed at making someone's time on Amazon a bit brighter. Simple talks, big impact – that's what it was all about.

As the Supervisor/Trainer, I lead and develop 15-25 new hires, focusing on their performance management and evaluation. I drive performance goals aligned with the network-wide vision. Supervisory responsibilities include interviewing, training, assigning work, reviewing performance, and conflict resolution. I mentor new high-potential employees. I am the primary source of their information, ensuring compliance and consistent corrective action. Business/operations management includes SLA management, quality, and customer experience. I troubleshoot process-related issues impacting SLA compliance. I am accountable for the quality and productivity of my team, setting and achieving performance goals. Identifying customer issues, I implement process improvements. I foster a culture of continuous improvement through kaizen and lean projects, eliminating barriers to accuracy, productivity, and quality. As the Supervisor/Trainer, I lead, develop, and align the team, driving performance and resolving issues. I communicate policies, maintain compliance, and enhance the customer experience. Through process improvements and a continuous improvement culture, I maximize productivity and overall team performance.As the Supervisor/Trainer, I lead and develop 15-25 new hires, focusing on their performance management and evaluation. I drive performance goals aligned with the network-wide vision. Supervisory responsibilities include interviewing, training, assigning work, reviewing performance, and conflict resolution. I mentor new high-potential employees. I am the primary source of their information, ensuring compliance and consistent corrective action. Business/operations management includes SLA management, quality, and customer experience. I troubleshoot process-related issues impacting SLA compliance. I am accountable for the quality and productivity of my team, setting and achieving performance goals. Identifying customer issues, I implement process improvements. I foster a culture of continuous improvement through kaizen and lean projects, eliminating barriers to accuracy, productivity, and quality. As the Supervisor/Trainer, I lead, develop, and align the team, driving performance and resolving issues. I communicate policies, maintain compliance, and enhance the customer experience. Through process improvements and a continuous improvement culture, I maximize productivity and overall team performance. Skills: Team Leadership · Confidentiality · Personal Assistance · Data Entry · Virtual Assistance · Written Communication · Customer Interaction · Skilled Multi-tasker · Email Etiquette · Service-Level Agreements (SLA) · Customer-Focused Service · Teamwork · Customer Satisfaction (CSAT) · Customer Support · Business Process Outsourcing (BPO) · Skill Development · Learning Paths · Coaching · Training Delivery · Conflict Resolution · Canva · Office Administration · Interpersonal Skills · Organization Skills · Analytical Skills · Problem Solving · Negotiation · Retail · Training Needs Analysis · Customer Satisfaction · Customer Experience · Customer Insight · Time Management · Team Management · Sales · Communication · Leadership · Customer Service

I found my stride in recruitment when I stepped into the role of Senior Recruiter III. Working with U.S.-based clients, I managed end-to-end hiring for high-volume BPO accounts especially in the Telecommunications space. From sourcing and screening to coordinating interviews and onboarding, I genuinely enjoyed matching the right people with the right roles. I also mentored junior recruiters and supported process improvements, which helped me grow not just as a recruiter, but as a leader. It’s rewarding work, and it taught me how to balance speed with quality, and empathy with results.