Customer service representative | Virtual assistant | Sales

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 30th, 2024 (yesterday)

Member Since

December 8th, 2023

Profile Description

I am customer service representative for 3 years of experience under on telecommunication company namely Teleperformance . What I do in my previous position is I assist customer in regards with there issue especially , Billing , payments, network and device troubleshooting . Aside from that part of our job is to process order and sales to customer, we also sell our product and services to a potential clients. In addition, to my job position I'm one of the senior expert in T-mobile as well which part of our role is to conduct coaching session and assist agent if needed . We also handled highly escalated call if customer is already upset and beyond the agent expertise .Also , we process ticket to a customer to the other department if the problem need some time for investigation especially if this is about package lost , damaged equipment , or network problem . On the other side, I'm a mini creator on myself as well which I'm familiar with the tiktok, facebook , and instagram platforms which nowadays a lot of people are using this channel for business needs.I'm also a graduate of bachelor of arts in philosophy at Bukidon state university on a teaching track - which I have experience in teaching student's and making instructional materials . It also help me to develop more skills especially in communication , time-management , teaching techniques, decision making , problem-solving and the ability to multi-task .