Admin Support/ Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

April 29th, 2024 (16 days ago)

Member Since

June 28th, 2016

Profile Description

CUSTOMER SERVICE REPRESENTATIVE
        
Providing excellent customer service and satisfaction.
   
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
     
Documenting customer concerns while resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
     
Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
       
Contributes to team effort by accomplishing related results as needed.     

LEAD ADMIN RECRUITER
      
Lead my own team of 15 agents.
     
Assigned as our team’s POC or point of contact for reports
generation and list distribution in Saleforce, Quicksight Dashboard, HVH
Recruiter tool, Data loader and Yeti using macro tool.
    
Trained newly hired recruiters about the current process that
we have with Amazon.

Piloted different accounts for Amazon.
     
Conducting meetings and walk through process with our end
client (Amazon).
      
Have direct communication or intervention not just with our
internal managers but also with our end client partner.
      
Do RMS or reporting of my team’s performance once a month for
calibration and improvement.
      
Sending out of emails for updates and meeting invites.
 
 SENIOR TECHNICAL RECRUITER
   
The Senior Recruiter is the resource person for the
recruitment and classification process.
     
The Senior Recruiter pre-screens all applications for all
vacancies, helps managers to develop interviews, conducts interviews and
performs reference checks when required.
  
Review job descriptions in to understand the needs of the
hiring manager as well to ask questions that’ll help you identify the right
candidate(s). This is by far the most important skill a technical recruiter
needs.
        
Sourcing and uncovering candidates.
     
Understand technology, technical roles and technical skills.
Learn and evaluate technical skills.
        
Ascertaining the competence of candidates against a technical
job description.
     
Keep your candidates in the loop. This goes a long way to
build your credibility and keep your candidates either coming back to you or
sending referrals to you.
      
Calling candidates to schedule their interview appointment.

Moving candidates’ application from one step to another.
       
Listening to recruiters’ call to ensure they are following
the call flow instruction.
      
Checking my members’ situation if they are having issues in
terms of meeting their quota.