I write knowledge base articles, user guides and manuals, "How To" articles, and other technical documentation. You will get clear, concise, and user-friendly documentation for your software product when you work with me.
Tools- KB-Hosting Platforms: WordPress (BetterDocs), ServiceNow, Helpjuice, Confluence
Productivity/Project Management Apps- Confluence & Jira, Notion, Milanote, Teams
Other Tools-MS Office Apps, Google Workspace, Canva, Screencastify, PicsArt,
Experience: 2 - 5 years
Experience: 5 - 10 years
Knowledge base, help center, IT knowledge management processes and procedures
Experience: 5 - 10 years
information retrieval, KPI discovery, analysis, and reporting, keywords research
Experience: 5 - 10 years
Audience awareness, collaboration
Experience: 5 - 10 years
Root cause analysis and action plans
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