Customer Support Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

April 29th, 2024 (3 days ago)

Member Since

December 7th, 2023

Profile Description

For the past three years, I have been working extensively in the e-commerce industry, particularly with the Zendesk and Shopify platforms. I am well-versed in all aspects of running an online store, ranging from setting up the store to managing inventory and tracking orders. I manage inbound and/or outbound calls; follow various communication scripts when speaking to a caller; handle customer engagement; identify customer needs, answer questions, and solve problems; and up-sell products and services when possible. My experience in the e-commerce industry has enabled me to aid many businesses in reaching their goals and increasing their online sales.
I was once a virtual customer service assistant. My duties included receiving and managing phone calls, answering emails, and responding to text messages. I worked a graveyard shift, from 10 p.m. to 6 a.m., for 8 hours. Aside from the usual customer service tasks, I was also tasked with handling comments and messages on both Facebook and Instagram that were related to customer service. I enjoyed my job as a virtual customer service assistant, and it was a great experience overall.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Ecommerce

Experience: 6 months - 1 year

To be successful in this role, I must have excellent communication skills, be very organized, and remain up-to-date on the latest customer service trends. My daily tasks include responding to customer inquiries, responding to messages, and creating helpful and informative articles. Additionally, my work involves creating and managing social media campaigns, such as Instagram and Facebook, to increase customer engagement with the company. I also work closely with other departments to ensure that customer service inquiries are addressed promptly and efficiently. I am passionate about customer service and strive to provide the best customer experience possible.

Other Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Manages inbound or outbound customer calls for an organization.

Customer Support » Social Media Moderation

Experience: Less than 6 months

As a customer service representative, I manage social media comments and messages on both Instagram and Facebook. My job is to provide timely and accurate responses to customer inquiries and to ensure that all customer service inquiries are addressed and handled efficiently. I also monitor customer feedback on social media platforms to identify any customer service issues that may arise and to ensure that customers receive the best possible service.