Bilingual Spanish CSR/TSR

Deliver high-quality customer service and technical support via phone support platform ensuring top level service to continue corporate growth. Utilize problem solving skills to resolve customer issues and enhance service level. Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences. Maintain customer satisfaction by resolving technical issues in a timely manner and set up service appointments and coordinate with Service centers for any service delay .

A highly talented, detail oriented and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude. Updated company’s database with new vendor’s information and manage daily inventory for retail items accurately and in a timely fashion. Coordinate with delivery team to make sure orders are received on time.

- Maintain professionalism by making sure that all procedures are met. -Provided outstanding customer service while assisting customers through Chat . -Assist customer's with any general concern and provided resolution. -Respect customer's time by working on the issue to resolve quickly.