Vrenie

Admin Virtual Assistant | Customer Support | Email & Data Entry

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Overview

Looking for part-time work (4 hours/day)

at $2.98/hour ($288.00/month)

Bachelors degree

Last Active

July 21st, 2026 (3 days ago)

Member Since

December 5th, 2023

Profile Description

Hi! I'm a versatile virtual assistant with over 7+ years of experience in administrative, customer, and technical support. I'm organized, detail-oriented, and a strong communicator. I'm ready to help you manage tasks, solve customer issues, and provide technical assistance.

Skills and Tools:

Administrative Support:
• Scheduling and calendar management
• Email management
• Data entry and organization
• Document preparation and formatting

Customer and Technical Support:
• Responding to customer inquiries via email, chat, and phone
• Troubleshooting software/application issues
• Problem-solving and issue resolution
• Documenting technical procedures
• Customer relationship management (CRM)

Tools:
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Slides, Gmail)
• CRM Software

Top Skills

Customer Support

Experience: 2 - 5 years

Provide outstanding customer support via phone, email, chat, addressing inquiries and resolving issues promptly. Maintaining a high customer satisfaction rate, consistently exceeding performance targets. Collaborating with cross-functional teams to escalate and resolve customer concerns. Documenting customer interactions in the CRM system and update customer profiles.

Office and Administration » Email Management

Experience: 5 - 10 years

Organizing emails into folders, categories, or labels to keep inbox tidy and easily searchable. Prioritizing emails based on urgency and importance, ensuring that critical messages are addressed promptly. Allocating time to check and respond to emails, preventing them from becoming time-consuming. Proficiency in using search features within email clients to quickly locate specific emails or attachments.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Experienced 2-5 years of physical office setup. Managing calendars, scheduling meetings, and handling incoming communications. Expertise in creating, editing, and proofreading documents, reports, and presentations. Proficient in MS Office Suite and Google Workspace. Handled incoming calls and emails, responding promptly and directing inquiries to appropriate parties.