I have three years of hands-on experience in customer service, specializing in technical support, handling billing inquiries, and providing comprehensive assistance to customers during my tenure at Sprint. My proficiency with OneCRM tools, which parallels Salesforce, enables me to efficiently access customer information and streamline order processing. In addition to my customer-facing role, I have amassed four years of invaluable experience in back-office operations, enhancing my administrative prowess.Driven by a strong work ethic, I excel in environments that demand self-motivation and thrive with minimal supervision. I am eager to undergo any necessary training to broaden my skill set and contribute effectively to the team's
Experience: 2 - 5 years
Over the past four years, I've been employed in a back office role where I extensively utilized Salesforce tools. My primary responsibilities involved managing customer concerns, emails, and orders, specifically catering to clinicians such as psychologists and psychiatrists. Our workflow heavily relied on the TEP tools for efficiently processing customer orders. Accuracy and attention to detail were paramount given the clientele's profession. This experience has provided me with a solid foundation in utilizing Salesforce tools within the context of supporting clinicians' needs.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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