Customer Service, Sales, Education

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 28th, 2024 (31 days ago)

Member Since

December 1st, 2023

Profile Description

I am a Bachelor of Secondary Education Major in English graduate with a dynamic professional background spanning diverse industries. With four years in the US hotel industry, I cultivated strong customer service and interpersonal skills, navigating diverse interactions with ease. Seven years in Sales honed my communication and negotiation abilities, emphasizing adaptability to diverse customer needs. In the BPO industry for three years, I became adept at leveraging various online communication platforms. My well-rounded experiences, coupled with a solid educational foundation, uniquely position me to be an effective asset in any eventuality. I bring effective communication, empathy, and conflict-resolution skills and a willingness to work with diverse groups.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

I have a solid understanding of handling customer inquiries via phone, email, and chat platforms in different scenarios.

Office and Administration » English Proficiency

Experience: 5 - 10 years

I hold a Bachelor of Secondary Education Major in English, thus providing me with a strong foundation in language and communication. Coupled with my years of experience working in Jamaica and the US, and years in the BPO industry has allowed me to enhance my proficiency in the language.

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I have over 2 years of experience utilizing CRMs and currently is on my "Trail" towards earning my Salesforce Administrator Credential.

Marketing » Sales

Experience: 5 - 10 years

My seven years in Sales further enhanced my communication and negotiation abilities. Understanding the nuances of customer needs and adapting my communication style accordingly has become second nature to me. This experience has also instilled in me a keen sense of diplomacy, which is vital when moderating discussions and managing potential conflicts.